FAQ

Help Center & Frequently Asked Questions

Everything you need to know about Westfield Laser Design

PRODUCT

The word applique comes from the French appliquer, β€œto put on.”  It is most commonly used in quilting as embellishment for quilts, but is becoming more popular in making home decor and apparel.Β  Often cutting applique is considered an arduous, time consuming process due to the intricacy of detailed designs and the level of detail was often limited to the cutting skill of the quilter.Β  However, laser cutting removes the time and skill required by providing perfectly cut pieces.

When we say pre-fused, we mean that your appliquΓ© pieces have a special backing attached.Β  This backing allows for you to tack/lightly adhere each piece to your background to ensure it stays in place while putting together the full project.After considerable testing we have found that SoftFuse Premium works best with laser cut applique. SoftFuse provides good adhesion of the applique piece to the background fabric while still providing a supple feel that is less stiff than other fusibles we’ve tested. SoftFuse is soft enough that you can either hand or machine sew the applique. SoftFuse will not gum up your sewing machine.

Fusible is not permanent and edges of the applique may begin to peel if not sewn down or otherwise adhered to a surface.Β  The purpose of fusible is to tack the pieces in place while putting a project together.

Laser cut offers precise cutting of pieces in minimal time.Β 

Most projects require a background (fabric, canvas, wall), scissors for snipping small connections that keep pieces together during transport, an iron (any iron will do) for tacking and a way to adhere the fabric to the background more permanently once project is complete.

You can certainly sew your project by hand or by a machine.Β  The fusible does not affect the needles, making either option possible.Β  You can also avoid sewing by using other craft forms for final adhesion such as decoupage or clear paint on wood or canvas backgrounds.Β 

Quilt by Numbers (QBN)Β  is a collection of kits that provide a freezer paper template that is reverse cut allowing you to perfectly position each piece as it is shown on the cover of the kit.Β  Simply iron on the template to your background, place each piece in the corresponding cut out, tack the applique in place and peel the template off. It’s sew easy!

Because applique is pre-cut, we do not include a pattern.Β  However, we do include a placement guide or template and instructions how to use the kit.Β You have all the instructions you need to complete the project without having to buy a separate pattern.

Some of our kits do include background fabrics and others do not. Please check the product page for each kit for specific details about the contents of the kit.

Kits include applique pieces with fusible, background and binding fabrics when relevant, a step by step instruction guide, and placement guide. We alsoΒ offer a template and color guide with our Quilt By Numbers Collections.

Thread, backing or batting, which can be required for sewing into a quilt or wall hanging.Β 

The fusible is not permanent, so you can peel the piece off carefully and adjust.Β  Tack it back down with heat.

PAYMENT

We accept all major credit cards.

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. Please review our privacy policy and terms and conditions for additional details.

Your credit card will be charged when your order is ready to ship.Β 

SHIPPING, ORDERS & RETURNS

We can certainly ship internationally, though shipping rates apply.

We ship through UPS, USPS or Federal Express depending on pricing.

Orders generally ship within 1-2 business days. We make every effort to keep all our projects in inventory for immediate shipment. However, if we are out of stock you will be notified along with an estimated shipping date. Standard shipping takes about 3-5 business days. If faster shipping is needed, please call 956-686-0398.

We will provide status updates via email to ensure you’re aware of shipment date.

Please call 956-686-0398 with any changes or questions on your order.

We are happy to cancel your order if you do so before your order is shipped. Simply contact us at 956-686-0398 or sales@lasercutapplique.comΒ and we’ll be happy to check on the status of shipping and cancel the order if possible

If your order did not arrive in a timely manner after receiving your shipment email, please call 956-686-0398 or fill out the contact us form on the website.

We are so sorry for the discrepancy!Β  Please contact us immediately so we can get you a replacement.Β  You may contact us at 956-686-0398 or use the contact us form on this website.Β Please be sure to note the piece number from the placement guide and we’ll replace that piece promptly.

We want you to be able to complete your project so use the same process as a missing item and we’ll provide a replacement piece(s). Please let us know if you damaged the piece so that we know the piece was not missing. Each missing piece requires a quality audit which does not have to happen if the piece is simply damaged.

We currently do not accept returns. Please contact us directly at 956-686-0398 with
specific questions.

You are welcome to place an order directly through the website, which offers a secure transaction.Β  Or, you may call us directly at 956-686-0398.

Please call us at 956-686-0398 so that we can discuss options that will serve you best.

OTHERS

Yes!  If you are a retail business, please visit our wholesale section of the website to create an account.  A tax ID will be required to receive wholesale pricing and options.

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